How to use Grab?

In order to book a ride by using Grab, all you need to have are a smartphone and a working internet (either using wifi or data).

* Download the Grab application from Apple App Store or Google Play Store.
* Sign up a Grab account. There are 3 options available, which are 
  a) Log in with Google,
  b) Log in with Facebook,
  c) Log in with Mobile Number (Recommended).

 

1) Choose Your Pick Up Location

* Click on PICKUP, it will swap to another page as below. As you can see there are 6 buttons to click on, PERSONAL, FAVORITE, TRANSPORT, SHOPPING, RESTAURANT, PIN (Top right corner). 

* Normally we select PERSONAL and type in our location such as KLCC, and it will show all the possible locations for you to choose from. 

* Another recommended way is to use the PIN function, as you can pin the location if you know your actual location from the map.

2) Choose Your Drop-off Location

* Click on DROP-OFF, and it will swap to another page same as previously. Then type in your drop-off location, the final view will be shown as below, as you can see your pick up (blue arrow) and drop off (green arrow) location in the map. 

* The cars shown in the map are the cars that are available in that area at that moment. And the fare will be displayed after you have set your drop off location.

 

 

3) Notes to Driver

* It is always recommended to add in additional information to driver in the Notes to Driver column. Such as “pick me up in front of KFC” or "My house number is 18" etc. 

* This will definitely let the driver know where to pick you up correctly. This will save the time and all the hassles like calling you again to confirm the exact location or driver might be going to the wrong place to pick you up. 

* Therefore, please keep in mind, always put the notes to driver where exactly you are, like house number, block number, shop name etc.

4) Selecting Your Preferred Type of Car

* As shown as below, you can toggle between each type of car, and the fare will show immediately. Obviously GrabCar has the cheapest fare in town compare to other car types.

5) Inserting Promo Code & Selecting Payment Methods

* After selecting your car type, there are 2 last things to take note of.

* 1st thing is to check if Grab has offered any promotion at that day or not, as you can use the promo code to get discount for your trip at that day and you can save your money by the way. 

* 2nd thing is to select your payment method (cash or credit card). It is always recommended to use credit card as your payment method as you can just alight and walk away after arriving at the destination without waiting driver to change the money for you and horn by other impatient drivers on the road while your driver stopping the car beside the road.

6) Booking & Viewing Driver Profile

* Click on green button to “BOOK” once you have confirmed everything is correct. Grab will then search for driver, and if a driver is found successfully for you, you will be able to see the driver name, photo, rating, car plate number, car model and your estimated waiting time. 

* Try to use the message function in the grab app to contact the driver, try not to call the driver as they are driving and it is dangerous to pick up your phone call.

7) Confirm on Driver Arrival

* Once the driver is arrived, double check again their car plate number, car model and the driver photo if all match up exactly. DON'T ENTER the car if any of the above do not match.

8) Rate The Driver

* Enter the car once you confirm that he is your driver. 

* Enjoy the trip and start conversation with driver and treat them as your friend. 

* A 5 stars rating will definitely a reward to driver and bear in mind that this is their incentive. If you rate them 4 stars or below, they might lost the chance to get the weekly incentive just because of you. So please do give your rating deliberately.

REMARK:

• Giving tips to driver is not compulsory, but it will definitely a reward to driver for their hard work.
• During peak hour (heavy jam), it is always hard to get a driver, here is the trick on how to get a driver easily. Put the notes in the “notes to driver”, such as “I would like to pay extra RM10 for the trip”. This will definitely increase the chance for you the get the driver. Hope this help !🙂