5 things you should know when booking a GrabCar

 

 

1) Only book the GrabCar when you are ready

• Always book the GrabCar when you are ready. Don't let the driver to wait for you as their time is money. The fastest to pick you up and drop you off, then only they can accept the following trips and make money from the following trips. 

• If you let the driver to wait more than 5 minutes, this will make them to lose the time and chance to accept another trip from another passenger.

• For example, a 5km distance trip, you only pay for about RM8, after deduction the Grab company 20% charge, fuel (including the distance to pick you up and send you to destination), car maintenance fee, tyres etc, how much only can they earn from your RM8?

 

2) Don't ask/ request to stop in the middle of the trip

• Please bear in mind that the fare for GrabCar is fixed price. It is calculated based on the distance only, it is calculated from pick up location to drop off location. 

• Stop during the trip is strictly not allowed, and the driver reserves the right to report it to the Grab office and you will then be blacklisted and might get banned to use the Grab in the future.

• If you plan to stop in the middle of the trip from the beginning, please book the trip separately, which means book the trip from location A to location B first, then only book from location B to location C.

• No matter what reasons that you want to stop in the middle of the trip, either buying a nasi lemak, fetching a friend or withdrawing money from ATM, all these will cause the driver to waste more of their time, fuel and chance to get another trip.

• The thing is, how much do you pay only for the trip? Are you paying more than the fare of taxi? If not, please be a considerate passenger. :)

3) Double check on the booking details before booking

• Check that your pick up & drop off location are correct.

• Always put in the notes to driver. Such as your house number, apartment block number, exact place to pick you up, your contact number etc. By doing this, the driver don't have to contact you at all, they just have to follow your given notes and pick you up correctly. This will speed up the time to pick you up indeed.

• Type in promo code if any.

• Choose your payment methods, by cash or credit card.

4) Always be alert and responsive

• Try not to call the driver directly, kindly use the built in message function in the Grab app to contact the driver. It is dangerous to call the driver as the driver is always driving on the road, they will be distracted by your phone call somehow.

• Always be responsive whenever driver try to call you or message you. This will save the time and hassle to pick you up in time and smoothly.

• As you can always check the driver location and arriving time in the app, just prepare and ready yourself when the driver is arriving.

5) Be friendly all the time

• Treat your GrabCar driver as your friend. Try not to keep quiet along the trip.

• The GrabCar drivers are all from different backgrounds, professions etc. Some are lecturers, some are engineers, some are managers, some are bankers etc, so? 

• Try chatting with them and you can know more friends and expanding your social networks.

As a conclusion, it is important to be a considerate GrabCar passenger. All just start from you.